Hotline

"Samruk-Kazyna" JSC (hereinafter - the Company) pays special attention to the maintenance of corporate culture that demonstrates adherence to the principles of fairness, transparency and honesty.

In order to further maintain a positive image, "Samruk-Kazyna" JSC is pleased to announce the launch of the Hotline for the timely identification and prevention of violations of the legislation and/or Code of Conduct, including cases of fraud, corruption, discrimination, unethical behavior and other violations related to the activities of the Company.

The Hotline is operated by an independent Operator, KPMG, based on the following principles:

You may inform on any violations of the Code of conduct, including cases of corruption, discrimination, unethical behavior and other violations

We guarantee

confidentiality and anonymity (if required by the contacted person); and

registration and processing of 100% of messages and subsequent submission to the Company's responsible parties.

The Hotline operates around the clock seven days a week in 24/7 mode. Moreover, telephone calls are received by the Operator from 09.00 to
18.00 from Monday to Friday. The rest of the time (including holidays / weekends), telephone calls are received on voicemail with the ability to record messages. Processing of messages received after working hours is carried out on the first business day after receipt of the message.
The Hotline is available both for employees of the Company and for the third parties interacting with the Company (customers, counteragents and other stakeholders).
In order to ensure confidentiality and anonymity, all the received reports are received and processed by an external independent Operator, who daily reports received data to Compliance Service.
If you wish not to disclose your data when submitting a message, they will not be registered and will not be transferred to the Company. However, in order to process your message in the most effective and timely manner, you will be asked to leave the contact information.
For more detailed information about the Hotline, please refer to the "Frequently Asked Questions" section.

Frequently Asked Questions

We thank you for cooperation and assistance!
NOTE:
The Hotline is intended only for reporting of information regarding violations of legislation and/or Code of Conduct, including cases of fraud, corruption, discrimination, unethical behavior and other violations related to the activities of the Company.
Important!
The Hotline should not be used to place pressure on employees and partners and/or to force them to take/abstain from certain actions and should not be considered as a revenge tool for personal reasons.